http://www.kotaku.com.au/2013/02/nintendo-fan-is-unhappy-with-nintendos-200-solution-to-his-400-wii-u-problem/
NINTENDO
Nintendo Fan Is Unhappy With Nintendo’s $200 Solution To His $400 Wii U Problem
Jon is an enthusiastic Nintendo fan. He buys all of Nintendo’s systems. He buys many, many Nintendo games. But he’s gotten himself into a jam that he says has cost him access to more than $US400 worth of downloadable games he’s purchased from Nintendo over the several years.
How does one lose access to $US400 worth of games?
Unfortunately for Jon, who asked that I not use his last name but who was hoping some coverage might wake Nintendo up about this issue, it doesn’t seem to be that hard. It’s partially a result of Nintendo’s strict policies about downloadable games — policies that differ from other industry leaders such as Apple’s, and don’t seem set to change any time soon.
For several years, Jon used to download lots of old Virtual Console games to his Wii. He bought a bunch of Wii eShop games, too. Recently, with the enthusiasm any Nintendo fan has for a new Nintendo machine, he bought a Wii U. He set up a Nintendo ID on the system, transferred his Wii games to that Wii U and then discovered that he’d bought a lemon.
“My Wii U console would flash its red power light when I tried to turn it on,” he told me in an email. “I let it go for days, and kept trying. It just was not a reliable system.”
At that point, what Jon should have done was contacted Nintendo. He didn’t. He did something that seemed like a perfectly natural reflex: he took his Wii U back to the store he bought it from and swapped it for a new one. Problem solved? Not at all. He’d just created his new problem.
He took the new Wii U home and discovered he couldn’t set up the same Nintendo ID he’d used on the first system. He had to make a new ID. Then, he said, he found out that he couldn’t get those $US400+ games onto his new Wii U. They were locked to the boken one… the one he didn’t have anymore. As far as Nintendo’s online infrastructure was concerned, he wasn’t the Jon of old. He was new, and he didn’t have a right to those games.
Jon was frustrated, because, of course, he did have a right to those games. He’d paid for them. He’d transferred them to a Wii U. So what if his new Network ID didn’t have a record of his purchases? He knew that Nintendo did have a record that he’d bought the games. They were registered on a page linked to his official Club Nintendo ID (a different ID that isn’t tied to the Wii U). Jon shared that list with me, and you can see it below. Games he paid to download on his Wii — games now lost to him — have red boxes next to them:
The Club Nintendo webpage seemed to show that Jon was a diehard Nintendo fan. He hoped Nintendo’s customer service department would agree and help him out. Jon e-mailed them. They said they were “sorry to hear about the issues you’ve experienced with your first Wii U console” but that “since you traded your Wii U console for another one at a retailer, we will need to speak to you directly to get all of the details and work out the best solution.” This couldn’t be resolved with a quick e-mail. He picked up his phone.
“I called Nintendo and spent weeks talking to them about the problem,” Jon said. “The lady, who helped me, was one of the nicest ladies, and was incredibly sweet to me. She wanted to help me, so I sent in my receipt to prove which systems I did the exchange for. After weeks of her reviewing everything, they gave me $US200 of credit on the Wii U marketplace.”
The problem with the $US200 offer from Nintendo wasn’t just that it was half of what Jon had spent. It’s that the Wii U online shop is a different digital store than the Wii online shop. They use different online wallets. Both can be accessed via a Wii, but only one — the Wii shop — sells the games Jon had already paid for and wanted to have access to again. That $US200 of Wii U shop credit couldn’t buy any of the $US400 worth of games he’d bought.
So that $US200 would just sit there on his Wii U. It couldn’t help Jon.
Jon isn’t the first person to figure out that Nintendo locks downloadable games to only one Nintendo ID. He wouldn’t be the first to figure out that this is different than how, say, Apple works. That electronics giant ties purchases to Apple IDs that can be activated on numerous iOS devices.
Nintendo’s own Wii U instruction manuals have also made clear the Nintendo IDs will lock content, though the company has suggested that users will somedaybe able to transfer their Nintendo IDs — and, presumably the content locked to them — from one device to another. If that was available to Jon, he wouldn’t have a problem. But, I asked Nintendo, why does Nintendo lock content to an account that is locked to hardware? Why not adopt a system that allows the transfer of Nintendo IDs?
“Different companies take different approaches to preventing the resale of downloadable games,” a rep for Nintendo of America told me in response to these questions. “Anyone who experiences any issues with a Nintendo system or game should contact Nintendo Customer Service at 800-255-3700 orhttp://www.nintendo.com/consumer/index.jsp. Once a system has been sold or traded in, and the system is no longer in possession of the original owner, the downloadable content cannot be recovered.”
You’d think that being short $US400 worth of games might put Jon off from Nintendo, but remember that bit about him being a Nintendo fan? He can’t quite give Nintendo up.
“I still think they are an amazing company, and will still purchase retail copies of their games,” he told me. “I will be a little more hesitant about downloading games through the Wii U, but I still play both the Wii U and 3DS.”
He just wants to have what he paid for.
唯一找得到的翻譯報導 當參考就好
http://www.3dmgame.com/news/201302/67319.html
瓊恩是一個熱情的任天堂粉絲，他有所有任天堂出品的電子遊樂器，並且買過很多、很多的任天堂遊戲。過去幾年他也花費了很多的錢，總共超過400鎂去購買任天堂主機商城上的下載遊戲。
他是如何失去超過400鎂的遊戲?
倒楣的瓊恩，在此我不透漏他的姓，但這應該不影響到這些報導呼籲任天堂關注這類爭議。這類爭議只是任天堂嚴苛的下載制度中的一部分，任天堂採行了一種跟其他的軟體同行如蘋果截然不同的政策，並且看起來不會在短時間內有所改變。
幾年下來，瓊恩在他的Wii上下載了一大堆的虛擬遊戲，包括懷舊和新遊戲。身為一個熱情的任天堂粉絲，他很快的就入手了任天堂最新的主機WU，再上面創建了一個新ID(帳號)，並且將Wii上所有的下載遊戲都轉移過去，然後他發現，買到的是一個糟糕的東西。
"在我試圖打開它的時候，我的WU不停的閃爍著紅色的電源燈警告。之後我讓它跑了好幾天並且不斷的嘗試(讓它正常運作)，但沒有用。這個系統很不穩定。"瓊恩在一封電子郵件中這樣告訴我。
這個時候，瓊恩其實應該去找任天堂，但他沒有。就像一個完美的反射動作一樣，他去找了賣他WU的店家重新換了一台新的。問題解決了嗎?不盡然，他的麻煩剛剛開始。
當他使用新的WU時，他無法使用過去的那個ID，他不得不創一個新的，然後他發現他無法轉移過去買的超過400鎂的舊下載遊戲...它們全都被鎖在那台舊WU裡了。任天堂的網路認證判定，他不是舊的那個瓊恩，是別人，所以無權拿回那些舊遊戲。
瓊恩當然很沮喪，因為那的確是屬於他的，他付出代價購買的。雖然新的WU ID沒有他購買的紀錄，但是任天堂的網頁上的確還留下他購買的紀錄。在圖表上我們可以看到瓊恩的確是曾經下載過這些他目前已不再擁有的遊戲。
任天堂的官網證明了瓊恩是一個忠實的任天堂粉絲。他希望任天堂的客服同意幫他的忙，他得到的答覆是"很抱歉聽到這個消息，但是我們必須坦白告訴你，既然你的第一台WU已經回到零售商那裡，那麼就已經失去了解決這件事的最好方法。"瓊恩發現事情已經不能再用電郵解決，所以直接拿起了電話。
"我花了好幾個星期的時間跟一位客服女士交談，那是一個非常友善的女士，他想幫助我，所以我寄了交易收據給他。在經過考慮之後，他們寄給我200鎂的WU購買額度。"
情況不僅僅是任天堂只願意支付一半的價錢，更重要的是，WU跟Wii是使用不同的商店系統，不同的電子錢包。WU可以進入Wii商店，但是瓊恩新拿到的200鎂WU支票還是無法拿來購買他曾經在Wii上買過的遊戲。
所以這200鎂的WU支票依舊無法幫到瓊恩。
我們要知道，瓊恩不是第一個搞不清楚任天堂下載制度的人，任天堂的制度是所有的系統都載一個ID上，但是其他業者如蘋果，可以用一個帳號就在他購買的所有i系列產品上使用。
WU的說明書裡也的確講了下載內容是鎖定ID的，然而他們的建議是帳號的內容是從一個設備轉移到另一個設備裡我要問任天堂的是，為什麼要玩帳號綁硬體這一套?為什麼不採用一種可以讓帳號流通的制度?
任天堂的一個代表告訴我們，"不同的公司採用不同的作法，以防止遊戲被轉售。遇到問題的話可以打800-255-3700或進入http://www.nintendo.com/consumer/index.jsp尋求協助。一旦系統被交易不再擁有原來的主人，則原本保有的下載內容無法被回復。"
你也許會認為400鎂的損失會把瓊恩趕跑，但記住，他是一個大任天堂粉絲，決不可能背棄任天堂。
他告訴我"我仍然認為任天堂是一個偉大的公司，並會繼續購買他們的遊戲。雖然以後在下載WU遊戲時會多猶豫一下，但還是會繼續玩WU跟3DS。"
不過他還是希望能再度擁有那些他曾經付出的遊戲。(最後這句我還真的覺得有些悲涼)
翻譯完以後我第一個感想就是，任天堂的網路認證真是一個天殺的又蠢又邪惡的系統，蠢的是在一個處處講求方便的3C世界裡還在用這種惹人厭的帳號綁硬體，而且難以挽救的制度。
邪惡的是他們用這種制度可以光明正大的吸他們那些可憐的支持者的血，決不允許他們的利益在硬體轉讓的過程中受到任何的損害。在一次佩服任天堂在商業上的精神
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不管主機是如何送修
其實還是無法改變WiiU的帳號下載內容是綁在主機上的事實
也許這樣比較能夠創造最大利益 但對玩家就不是那麼友善
(因為你不能保證你的主機永遠不會壞掉
而且對買水貨的人打擊更大..)
相較之下別的主機廠就沒有用這種方式來獲取多次利潤
給玩家方便
其實還是無法改變WiiU的帳號下載內容是綁在主機上的事實
也許這樣比較能夠創造最大利益 但對玩家就不是那麼友善
(因為你不能保證你的主機永遠不會壞掉
而且對買水貨的人打擊更大..)
相較之下別的主機廠就沒有用這種方式來獲取多次利潤
給玩家方便
-----
總算有人開這樣的話題了...我等很久了
小弟也認為,任天堂沒有玩家帳號機制真的很"該死"
抱歉我必須講重話,因為小弟也在wii的懷舊頻道上下載了不少遊戲(但沒有400美金啦XD)
我有兩台wii,一台在客廳,一台在房間,看心情或狀況交替玩這樣
我的懷舊頻道都儲存在記憶卡當中,但我永遠記不住這款遊戲是該死的哪一台wii下載的
點選之後"此內容無法在本主機上使用"(詳細的文字我忘了,就差不多是這樣)
然後我就只好再試下一款,下一款,結果當下想玩的遊戲都在另一台上面= =
難到我還要在主機上頭貼便利貼,寫上它下載了哪些遊戲嗎?
如果有帳號機制的話,就不會有這種問題
另一點我也覺得蠻不爽的,就是N3DS的懷舊頻道似乎是和wii分開的?
無論怎樣,沒有帳號機制的話,這3DS也不可能知道我wii下載了哪些遊戲
而不是像PS3一樣,如果是PS遊戲的話,PS3或PSP和VITA通通能執行(雖然有兩台主機的上限,但總比沒有好,通常也很少有人買超過3台吧? 擺在廁所嗎?XD)
小弟還沒有買wii u可能也不會買了,因為我真的覺得,沒有帳號制度真的很不方便
除非將來老任有打算朝這方面發展個人才會購買(我當然知道也不差我這台= =)
老任或許對自家產品的良率太有信心,覺得在"正常"的使用情況下,不可能故障,
就選定了下載內容綁主機的做法
但他沒想到這樣會對多機玩家造成困擾
而且送回原廠修理,絕對不會比我直接到店家買一台新的主機,登入帳號轉移內容來的快
如果這些問題沒有改善的話,那我即使買的wii u(因為薩爾達而失去理智xd),也可能不會再下載任何虛擬內容了吧(小弟本來就沒有在買dlc的)老實說,現在電腦的模x器,做的都非常好,甚至超越原始的表現,現在的電視也都能接上電腦,那我何必去買一個沒有保障我權益的方式?
謝謝大家~
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